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Aloha Junction Terms & Conditions

 

Policies

Reservations / Cancellations / Fees:

ALOHA! Thank you for booking your stay with the Aloha Junction B&B (AJBB).

For security measures, the Aloha Junction B&B requires a valid credit card number and signature on file in case of fraud, damages, excessive cleaning needs, lost keys, cancelations or long-distance phone charges. Your confirmation signals your agreement to this policy.

CHECK-IN time is between 3 – 6 PM CHECK OUT  10:00 AM

  • You can expect either the B&B owners or staff to always be available either on-site or by phone in some instances. We value good communication and will make every effort to answer your needs.. 
  • It’s always best to pre-arrange any Early Check-In or Late Check-Outs by calling ahead. (808-987-6499)
  • Booking.com/“Genius” users will be given 1 hour additional early or late checkout times.

DEPOSIT / CANCELLATIONS / FEES / EARLY DEPARTURES - please read carefully.

Deposits: A deposit equal to 1 night is charged if the booking is made prior to 7 days before checking. Bookings received 7 days or less before check-in are charged at 100% and are not refundable. 

Cancellations:

  • Cancellations made prior to 30 days before check-in are refundable less $25.
  • Deposits for reservations canceled between 30 and 7 days in advance are non-refundable.
  • All remaining balances will be charged in full 7 days prior to the stay. 
  • Reservations canceled after 6:00 PM 7 days prior to the stay are not refundable.  A gift certificate can be issued for a future stay up to one year from the date of cancellation.
  • No refunds for early departure.
  • No refunds for tropical storms or other extreme conditions unless Civil Defense mandates evacuations on the days of your occupancy at the B&B. 
  • Renter understands that the Property Manager reserves the right to refuse service at any time at their discretion.
  • If upon arrival or during a Guest's stay issues arise with the property such as cleaning or maintenance the Guest is responsible for notifying the Property Manager as soon as possible. There will be no refunds given for issues the Guest didn't allow the Property Manager to promptly inspect and resolve.

Fees: 

  • $25 cleaning fee will be applied per stay.
  • Pet fee is $25/night per pet.
  • Each additional guest will be charged $35/night + taxes.
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NATURAL OCCURRENCES: Tropical Storms, Hurricanes or other Natural Occurrences

  • AJBB will not refund any portion of reservation fees if the Guest cancels their booking less than 7 days before the arrival check-in date unless of course, you have "Life Happens" trip insurance.
  • During times of "Natural Disaster" or "disasters" in general...no refunds will be given unless Civil Defense or local authorities order mandatory evacuations on the day/s of your occupancy in Volcano.
  • Any unused portion of the rent will be applied to a future booking.
  • FYI: We have a generator, solar lights, and flashlights onsite to help with electrical and plumbing needs during "blackouts".

FREE ZONES

  • WIFI - Password for the entire house is: Aloha96785
  • Popcorn, Tea, mini-refrigerator, microwave, TV, hairdryer, toiletries
  • Early luggage drop off
  • BREAKFAST: You are welcome to join us for a complimentary hot breakfast which is at 8 AM.
    • Please bring your own food if you have food allergies or other special requirements.

NON-SMOKING Facility

  • Guests will be charged $500 for smoking inside the house. This charge is for cleaning, deodorizing or other smoke-related maintenance.

CONSERVATION POLICIES

  • Please do not leave appliances running unattended.
  • Observe all water restriction notices when posted due to unforeseen drought...yes even rainforests experience drought!
  • We have scheduled pest control every month but we also ask you to please check your luggage and even your cars for unwanted pests before unloading.

KEYS

  • Your name will be displayed on your room door. A key will be in the door.
  • Please leave the key in the door upon departure.

DISCLAIMER:

  • Renter agrees to hold Property Manager and/or Property Owners harmless and agree to indemnify the Property Manager and/or Property Owners for legal expense or payment of claims arising out of bodily injury, personal property damage, a personal injury occurring on or about the premises, robbery, vandalism, acts of God, inclement weather conditions, or accidents related to fire.

DAMAGES

  • AJBB reserves the right to charge guests the cost of rectifying soil or damages beyond all normal wear and tear of their linens, towels walls or furniture.
  • Should damages come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. This includes damages made to the road, shoulders and 

Instructions for Guest Safety & Security During Power Outages ~ yes it can happen!

  1.  Earthquake: stand in a doorway until it subsides.
  2.  Electrical outage: AJBB has a generator, solar lamps, and flashlights
  3.  Storm: Go to Cooper Center on Wright Rd: (1block over toward Hilo from the AJBB / here)