Aloha Junction Policies

Reservations / Cancellations:

ALOHA! Thank you for booking your stay with the Aloha Junction B&B (ABBJ).

For security measures, the Aloha Junction B&B requires a valid credit card number and signature on file in case of fraud, damages, excessive cleaning needs, lost keys, cancelations or long distance phone charges. Your confirmation signals your agreement to this policy.

CHECK-IN time is between 3 – 6 PM                CHECK OUT  10:00 AM

• You can expect either the B&B owners or staff to always be availabe either on site or by phone in some instance. We value good communication and will make every effort to answer your needs.. 
• It’s always best to pre-arrange any Early Check-In or Late Check-Outs by calling ahead. (808-987-6499)
• Booking.com/“Genius” users will be given 1 hour additional early or late checkout times.

Cancelations / Early Departures

• If upon arrival or during a Guest's stay issues arise with the property such as cleaning or maintenance the Guest is responsible for notifying the Property Manager as soon as possible. There will be no refunds given for issues the Guest didn't allow the Property Manager to promptly inspect and resolve.

• ​There will be no refunds for reservations made 0-7 days prior to arrival or at any time throughout their stay.

• All refunds will be given back in the form of the payment received, within 7-10 business days of being processed.

• Renter understands that the Property Manager reserves the right to refuse service or change policies at their discretion.

Tropical Storms, Hurricanes or other Natural Occurrences

• ABBJ will not refund any portion of reservation fees if the Guest cancels their booking less than 7 days before arrival check-in date unless of course, you have "Life Happens" trip insurance.
• During times of "Natural Disaster" or "disasters" in general...No refunds will be given unless Civil Defense or local authorities order mandatory evacuations on the day/s of your occupancy in Volcano.
• Any unused portion of the rent will be applied to a future booking.
• FYI: We have a generator, solar lights, and flashlights onsite to help with electrical and plumbing needs during "blackouts".

FREE ZONES

• WIFI - Password for the entire house is: Aloha96785
• Popcorn, Tea, mini refrigerator, microwave, TV, hairdryer, toiletries
• Early luggage drop off

• BREAKFAST: You are welcome to join us for a complimentary hot breakfast which is at 8 AM.
  
  • Please bring your own food if you have food allergies or other special requirements.

NON-SMOKING Facility

• Guests will be charged a $500 for smoking inside the house. This charge is for cleaning, deodorizing or other smoke-related maintenance.

CONSERVATION POLICIES

• Please do not leave appliances running unattended.
• Observe all water restriction notices when posted due to unforeseen drought...yes even rainforests experience drought!
• Pests such as the all invasive cockroach and coqui frogs are a big expensive headache. As we call the exterminators every month to do their thing we also ask you to please check your luggage and even your cars for these unwelcome pests.

KEYS

• Your name will be displayed on your room door. A key will be in the door.
• Please leave the key in the door upon departure.

Disclaimer:

• Renter agrees to hold Property Manager and/or Property Owners harmless and agree to indemnify the Property Manager and/or Property Owners for legal expense or payment of claims arising out of bodily injury, personal property damage, personal injury occurring on or about the premises, robbery, vandalism, acts of God, inclement weather conditions, or accidents related to fire.

DAMAGES

• ABBJ reserves the right to charge guests the cost of rectifying damages beyond all normal wear and tear of their linens, towels wall or furniture..  This includes but is not limited to blood, urine, water leakages on linens, towels, furniture or floors.

• Should damages come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. This includes damages made to the road, shoulders and 

Instructions for Guest Safety & Security During Power Outages ~ yes it can happen!

1.  Earthquake: stand in a doorway until it subsides.
2.  Electrical outage: ABBJ has a generator, solar lamps, and flashlights
3.  Storm: Go to Cooper Center on Wright Rd: (1block over toward Hilo from the AJBB / here)