Frequently Asked Questions – Aloha Junction B&B Policies

1. What if I need to cancel my stay?
If you cancel 8 or more days before check-in, your deposit is non-refundable, but we’ll gladly apply it as a credit toward a future stay (valid for 12 months). If you cancel within 7 days of arrival or don’t show up, the full stay will be charged.

2. Why is my deposit non-refundable?
We’re a small B&B, and when we reserve a room for you, we often turn away other travelers. Last-minute cancellations mean lost nights we can’t refill. The deposit is our way of keeping things fair — but we balance it with a future-stay credit option whenever possible.

3. When do I pay the balance?
The remaining balance is automatically charged 7 days before arrival, unless you booked a non-refundable rate (in which case the full amount is charged at booking). This makes check-in quick and easy.

4. What if a storm, eruption, or emergency happens?
We don’t refund for weather, pandemics, or conditions outside our control, unless Civil Defense issues an evacuation order during your stay. In that case, of course, your safety comes first and you’ll be refunded for any unused nights.

5. Can I change my dates instead of canceling?
Yes! If you give us enough notice (8+ days before arrival), we’re happy to apply your deposit toward a new date within the next 12 months, subject to availability.